Refund policy

We're a small shop, and most of what we sell is made just for you. Here's how returns work.

Car light kits (holiday 2026)

(Complete Kit, String Lights and Stick-On Mounts.)

30-day returns: return any unused kit in its original packaging within 30 days of delivery for a full refund of the item price. Email shopcarland@proton.me with your order number to start a return. For change-of-mind returns, you pay the return shipping.
Defective or missing parts: if a string, the app or remote, or a mount doesn't work, or something is missing, email us within 30 days of delivery with your order number and a short photo or video. We'll send a free replacement or refund you, at no shipping cost to you.
Preorders: you can cancel a preorder at any time before it ships for a full refund.
Refund timing: we refund to your original payment method within 5 business days of receiving your return or approving a defect claim.
Using the mounts: wipe each spot clean before placing a mount and lift mounts straight off instead of sliding them. Test one mount on a hidden spot first on wraps, paint protection film, ceramic coatings, or repainted or damaged paint. We can't cover damage from grit trapped under a mount, mounts placed over damaged or loose paint, or driving with the lights installed.

Personalized and made-to-order items

(Custom car portrait ornaments and posters, sweatshirts, and anything else printed after you order.)

These items are made to order, so we can't accept returns or exchanges for a change of mind, a wrong size, or a typo or photo you provided. Please double-check your size, text and photo before you order.

We will replace the item or give you a full refund if it arrives damaged, defective, or misprinted (different from the text, photo or options you chose). Email us at shopcarland@proton.me within 30 days of delivery with your order number and a clear photo of the problem. In most cases you won't need to send the item back.

Gadgets

(Mini RC drift car, electric turbo keychain, head-up display speedometer.)

Gadgets come with a 30-day return for defects. If your gadget doesn't work as described, contact us within 30 days of delivery with your order number, a short description, and a photo or video of the problem. We'll troubleshoot with you first, then send a replacement or issue a full refund.

If we ask you to send a defective item back, we'll give you the return address and cover return shipping.
We don't accept returns on gadgets that work as described but aren't wanted, unless your state's law requires it.
Head-up display: if OBD2 mode doesn't work with your vehicle, contact us within 30 days of delivery and we'll accept the return of the unit in its original condition for a refund.
Damage from misuse, water, crashes, or wear and tear isn't covered.

Lost or damaged in transit

If tracking shows your package as delivered but you can't find it, check with neighbors and your local post office first, then contact us within 14 days. If a package is lost in transit, we'll work with the carrier and our supplier to send a replacement or a refund.

Wrong address

We ship to the address entered at checkout. If a package comes back because the address was incorrect or incomplete, we can reship it once the new shipping cost is paid.

Cancellations

Personalized items: you can cancel within 12 hours of ordering. Once the item goes to print, we can't cancel it.
Gadgets: you can cancel any time before the order ships.

Personalization and custom portraits

Portraits are created from the photo you upload, with the help of AI image tools. You approve the preview, and that's exactly what we print.
We remove badges, emblems, logos, model lettering, dealer stickers and license plates from every portrait. We can't add brand names, logos or copyrighted characters, even on request.
The result is an illustration, not a photo, so small details may be simplified.
We print your text exactly as you enter it. Please check spelling, names and dates.
Only upload photos you took yourself or have permission to use. We may cancel and refund an order if the photo or text includes someone else's trademark, copyrighted artwork, or offensive content.
Proofs aren't sent by default. If you want one, ask in your order notes and allow 1-2 extra days.
We use your photo only to make your order, delete it after 30 days, and never share it or use it in marketing without your written permission.